Requesting a credit or refund


In this article, you will learn how to request credits for damaged products that were delivered to you that you cannot sell and for products that you ordered, but were NOT delivered to you.


Note: When you enter a credit/refund request in Supplyit, it is called a Customer Correction.



Entering a credit request

  1. View all your orders by clicking on the Request Credits step in the left-hand workflow navigation
  2. Click on the yellow order folder that you need to request a refund for
  3. Click Edit Corrections
  4. In the Customer Correction column, enter a minus sign and the number of items that you are requesting a refund for
  5. Once you have entered all your refund requests, click the Save Changes button


SituationCustomer Correction Value
Damaged products were delivered to you that you cannot sell.
Example: Ordered 8 Ham & Swiss Hoagies. Received 8, but 5 were crushed and unsellable
-5
Products that you ordered, but were NOT delivered to you
Example: Ordered 17 Egg & Cheese Biscuits, but only 15 were delivered
-2


Adding an explanation

  1. Click Edit to the right of the Notes field
  2. Type in the reason why you are asking for a refund
  3. Click Save


Attaching a picture

  1. Click More and select Attachments
  2. Click the Choose File Button
  3. Click on the image file that you would like to attach and then click the Open button. You will now see the file listed as an attachment
  4. Click Back

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